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REDESIGN THE USER INTERFACE AND THEN ELICIT FEEDBACK ON IT
We folded the team’s insights into an initial design of the Trace function.
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Next we set up online usability feedback sessions where users walked us through their use of the current Memento Security product. We used a discussion guide to choreograph the sessions and to make sure that we covered the same terrain with each participant.The development team was able to watch these sessions over the Internet from their desk, interact with the participants, and ask questions.
At the end of each session we showed our participants the new user interface design, to get their reaction . The sessions not only helped us refine our design, but we also learned a great deal more about the end user’s goals and workflow. Our participants offered dozens of excellent ideas, which we documented and prioritized.
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