Client:   Memento Security, Burlington MA
Project:   Create visually-oriented, Web-based version of fraud investigation product. Enhance usability, create UI design conventions, provide detailed insights into user needs, goals, and tasks.
Users:   Fraud analysts and fraud investigators
Memento Security (, a pioneer in proactive risk, fraud, and compliance management solutions, came to us when they needed help creating Web-based version of their product’s Trace tool. Trace enables fraud investigators to analyze financial transactions. We talked to Memento's users to learn more about their relevant needs, challenges and tasks. Next we helped Memento’s product team apply these detailed user insights to simplify the product’s report generation feature and enhance the product’s usability and efficiency. 

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