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THE RESULT –"EVERGREEN" INSIGHTS ON KEY END USERS PLUS SPECIFIC RECOMMENDATIONS FOR PRODUCT REFINEMENTS

Our final deliverables to Bomgar were reports that blended an expert review of each interface with results from the usability studies, interviews, and user observation and walkthroughs. Because we involved our client in the research analysis we were able to organize the results for easy reference as the team makes refinements and plans their product strategy.

Our client told us that they learned a great deal more than they ever anticipated because they had the chance to observe real users "in action" using their product. The team also had the chance to discuss product improvements and to see their ideas validated. The team also had a chance to learn industry trends and see specific details about their customers’ environments that influence the way people use the Bomgar product.


MORE CASE STUDIES
Memento Security: Usability Resources helps banks fight fraud through user research and interaction design

ITCentrix: Making an ROI calculator visual and easy to understand

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