Notes-based banking application for tellers

La Caixa Bank in Barcelona Spain was replacing a character-based green screen application with PC-based software, which was to be integrated with Lotus Notes and SmartSuite.

The La Caixa team selected Kay to work with their systems analysts to provide usability input for a new bank teller system. She collaborated with the team on-site as well as remotely in creating a new information architecture and user interface design and information architecture.

As part of her engagement, she trained the IBM consulting team (in Spanish) in user centered design techniques including contextual inquiry, user profiling, and usability testing. She also assisted the IBM team in preparing a style guide, which would be used for all subsequent GUI development on this project.