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Do you know how frustrating it can be to learn and sometimes use technology? I work with clients to help them understand their customer so they can design simpler and more intuitive web sites, mobile applications, and information products.

As a result of using my services your technology will become more natural and easier to learn and use. Your consumers will be happier because they can accomplish their tasks without frustration, so you will sell more and have lower support and development costs.

Founded in 2002, Usability Resources Inc has worked with organizations as diverse as Abt Associates, AT&T Mobility, iRobot, Columbia University Libraries, Constant Contact, state and Federal government agencies, Moxie Software, and the Mayo Clinic.

Depending on your need and budget, I can help you gain deeper insights into your users' needs through highly skilled qualitative research and user interface design services.



  • Usability testing - For Web sites, and desktop & mobile applications, I do in- person or  remote usability studies that can include an accessibility review.
  • User oberservation and interview- Similar to an ethnography, I use qualitative methods to observe and learn user's needs, workflow, and task flow. Conducted in person or remotely, over the Internet.
  • Online communities - If your users are very busy, geographically dispersed, or hard to find I recommend interacting with them through an online community. The community can run several days, weeks, or months.
  • Focus groups - I moderate live and Web-based group conversations on critical business topics and provide you with a written analysis and strategic recommendations


  • Team Mentoring - Work side-by-side with your team to guide them through a complete user research, usability testing, or user interface design project. Goal is to develop critical UX skills in house.
  • Training workshops - I offer one-day training in usability testing, mobile interface design, and user interface design. Your training can be customized to suit your team's specific needs.


  • User interface (UI) design - Let me work with you to transform user research insights into intuitive desktop, web, and mobile applications. Clients hire us to collaborate with their development team as they create the design

  • Description of our research services (pdf)
  • Usability Resources Inc one-page capabilities statement (pdf)

    ABOUT KAY - For almost 14 years I have worked as an independent usability consultant helping organizations make their products easily understandable by ordinary people. I seek clients who are committed to seeing the world through the eyes of their end users so they can create technology they understand.

    Teams hire me to help them identify the gaps and barriers where people are getting stuck because often they are too close to their product to figure out why. By working with me you will gain an understanding of your customer so you can design simpler and more intuitive products as well as verify the usability and utility of your products.

    In addition to running my business, I am the Technology Feature Editor for the QRCA VIEWS Magazine (a market research journal) and a RIVA-certified Master Moderator and trainer. I am also a lecturer at Northeastern University where I teach “Design for Usability in Healthcare” through NU’s graduate program in Healthcare Informatics. This class is a joy to teach because most of my students are seasoned healthcare professionals (nurses, doctors, pharmacists, IT professionals). In this class my students learn how to diagnose usability issues and how to effectively communicate their ideas to improve the products they deal with in their daily work.

    I have a Master’s degree in Information Systems from Northeastern University’s School of Engineering, a Masters in Social Work from Boston University, and a BA from McGill University in Montreal as well as a Certificate in Graphic Design from Museum School.

    Usability Resources Inc is SOWMBA/DBE certifed as a woman-owned business by the Commonwealth of Massachusetts.