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Do you know how frustrating it can be to learn and sometimes use technology? We work with clients to help them understand their customer so they can design simpler and more intuitive web sites, mobile applications, and information products.

As a result of using our services your technology will become more natural and easier to learn and use. Your consumers will be happier because they can accomplish their tasks without frustration, so you will sell more and have lower support and development costs.

Founded in 2002, Usability Resources Inc has worked with organizations as diverse as Abt Associates, AT&T Mobility, iRobot, Columbia University Libraries, Constant Contact, state and Federal government agencies, Moxie Software, and the Mayo Clinic.

Depending on your need and budget, we can help you gain deeper insights into your users' needs through our qualitative research and user interface design services.

HERE ARE THREE WAYS COMPANIES HIRE US TO IMPROVE THE USABILITY OF THEIR PRODUCTS

1. USER RESEARCH CONSULTING

  • Usability testing - For Web sites, and desktop & mobile applications, we do in- person or  remote usability studies that can include an accessibility review.
  • User oberservation and interview- Similar to an ethnography, we use qualitative methods to observe and learn user's needs, workflow, and task flow. Conducted in person or remotely, over the Internet.
  • Online communities - If your users are very busy, geographically dispersed, or hard to find we recommend interacting with them through an online community. The community can run several days, weeks, or months.
  • Focus groups - We moderate live and Web-based group conversations on critical business topics and provide you with a written analysis and strategic recommendations

    2. TEAM MENTORING AND TRAINING

  • Team Mentoring - Work side-by-side with your team to guide them through a complete user research, usability testing, or user interface design project. Goal is to develop critical UX skills in house.
  • Training workshops - We offer one-day training in usability testing, mobile interface design, and user interface design. Your training can be customized to suit your team's specific needs.

    3. USER INTERFACE DESIGN


  • User interface (UI) design - Let us transform user research insights into intuitive desktop, web, and mobile applications. Clients hire us to collaborate with their development team as they create the design


    CASE STUDIES AND DOWNLOADS

  • UI Design case studies (pdf)
  • Description of our research services (pdf)
  • Usability Resources Inc one-page capabilities statement (pdf)


    ABOUT US - Kay Corry Aubrey is a consultant, trainer and recognized expert in usability research and user interface design. As founder of Usability Resources Inc of Bedford, MA, she specializes in helping organizations make their complex products more easily understandable through usability consulting, team mentoring, and training. Kay is a Managing Editor of the QRCA VIEWS Magazine and a lecturer in user-centered design at Northeastern University, and is currently teaching “Design for Usability in Healthcare” through Northeastern’s graduate program in Healthcare Informatics.

    Kay has a Master’s degree in Information Systems from Northeastern University’s School of Industrial Engineering, a Masters in Social Work from Boston University, and a BA from McGill University in Montreal. She also has a Certificate in Graphic Design from Museum School and is a RIVA-Certified Master Moderator.

    Usability Resources Inc is on the Central Contractor Registry and SOWMBA/DBE certifed as a woman-owned business by the Commonwealth of Massachusetts.